Refund policy

 

 Refund & Return Policy
   (Compliant with Australian Consumer Law - ACL)
Consumer Guarantees: Under the Australian Consumer Law (ACL), you are entitled to a replacement or refund for a major fault or if the product differs significantly from its description.
Return Window: Please contact us within 14 days of receiving your order to request a return. Returned items must be unused, un-cut, and in their original packaging.
Damaged Items: If your package arrives damaged, please contact us within 48 hours with your Order Number and photos of the damaged items. We will arrange a replacement or refund.
Change of Mind: Under ACL guidelines, we do not offer refunds or returns for change of mind, custom-cut cords/wires, or clearance items.